Client Overview
e& is one of the largest telecommunications and technology groups in the Middle East, serving millions of customers across multiple countries.
Project Scope
LINCO was selected to design, implement, and manage a complete enterprise IT infrastructure environment supporting:
- 400 Users
- 400 Endpoints
- 15 Servers
- Multi-department Operations
- Large-scale Customer Service Operations
Challenges
Prior to the project, the client required a fully integrated enterprise environment capable of supporting rapid operational growth while ensuring:
- High Availability
- Scalability
- Centralized Management
- Security Compliance
- Customer Service Efficiency
- Real-Time Ticket Management
Solution Delivered
Enterprise Infrastructure Deployment
LINCO designed and deployed a complete enterprise infrastructure including:
- Fortinet Next-Generation Firewall
- VMware ESXi Virtualization Environment
- Windows Server Infrastructure
- Active Directory Services
- DHCP Services
- DNS Services
- Centralized Synology Storage Platform
- Enterprise Antivirus Protection
Security Architecture
Implementation of a secure enterprise environment including:
- Network Segmentation
- Endpoint Protection
- Access Control Policies
- Security Monitoring
- Threat Prevention
CRM & Ticketing Platform Development
LINCO developed and deployed a fully customized CRM & Ticketing System designed specifically for e& operational requirements.
The platform was integrated with Cisco telephony systems to provide:
- Customer Relationship Management
- Ticket Lifecycle Management
- Call Tracking
- Agent Productivity Monitoring
- SLA Monitoring
- Reporting & Analytics
- Escalation Management
- Workflow Automation
Technologies Used
- VMware ESXi
- Windows Server
- Active Directory
- DNS
- DHCP
- Fortinet Firewall
- Synology Storage
- Enterprise Antivirus
- Cisco Telephony Integration
- Custom CRM Development
Results Achieved
- 400 Users Successfully Supported
- 400 Devices Managed
- 15 Servers Deployed and Managed
- Enterprise Security Framework Implemented
- Centralized Infrastructure Management
- Improved Service Desk Operations
- Automated Ticketing Processes
- Enhanced Customer Experience
- Increased Operational Efficiency
- Scalable Enterprise Architecture
Business Impact
The implementation enabled e& to operate on a secure, scalable, and highly available infrastructure while significantly improving customer service operations through automation, centralized management, and real-time visibility across business processes.
About LINCO
LINCO delivers enterprise IT infrastructure, cybersecurity, cloud, virtualization, business systems, and digital transformation solutions designed to help organizations scale securely and efficiently.
Secure. Optimize. Transform.